Deleting your account is simple and permanent. Here's exactly what happens to your data when you go.
You have the absolute right to delete your Pranayini account and all associated personal data at any time. We honour deletion requests promptly and permanently. Once deleted, your profile will no longer be visible to other users.
There are two ways to request account deletion:
Option A — In-App (Recommended)
Option B — Email Request
| Data Type | Action | Timeline |
|---|---|---|
| Profile photos & bio | Permanently deleted | Within 30 days |
| Matches & likes | Permanently deleted | Within 30 days |
| Chat messages | Permanently deleted from our servers | Within 30 days |
| Call metadata | Permanently deleted | Within 90 days |
| Account credentials | Permanently deleted | Within 30 days |
| Device & usage logs | Anonymised / deleted | Within 90 days |
| Payment / billing records | Retained (legal obligation) | 7 years |
| Safety-flagged reports | Retained for investigation | Up to 1 year |
Your data may persist in encrypted backup systems for up to 90 days after deletion as part of our disaster-recovery architecture. These backups are isolated and not accessible for regular operations. They are purged on a rolling 90-day cycle.
Deleting your account does not automatically cancel active paid subscriptions. Please cancel your subscription through the App Store (iOS) or Google Play Store (Android) before or after account deletion to avoid further charges. Pranayini does not issue refunds for unused subscription periods unless required by applicable law.
If another user has reported your content for a safety or abuse violation, we may retain that specific content and associated metadata for up to 1 year to facilitate any ongoing investigation by our Trust & Safety team or law enforcement, even after you delete your account.
You may create a new Pranayini account after deletion. However, if your account was deleted due to a violation of our Community Guidelines or Terms of Service, you may be permanently banned from the platform and re-registration attempts will be refused.
You may request a copy of your personal data before deletion. To do so, email pranayiniapp@gmail.com with the subject line Data Download Request. We will prepare and send a downloadable archive within 15 business days.
Having trouble deleting your account? We're here to help.
Grievance Officer: Ajeesh K
Email: pranayiniapp@gmail.com
We respond within 2 business days.